Refund policy

Refund & Return Policy

At Superbrut, every product is made to order specifically for you. Because we do not hold pre-produced inventory, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.

Please review the product description and size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, we'll make it right.

Please contact us at support@superbrut.store within 30 days of delivery and include:

Your order number
A brief description of the issue
Clear photos showing the item and the problem

Once the issue has been reviewed and approved, we will offer a free replacement or a refund, as appropriate.

You generally won't need to return a damaged or defective item unless we specifically ask you to do so.

Size & Color Exchanges

Because our products are made to order, we cannot offer returns, refunds, or exchanges if you ordered the wrong size or color.

Please check the size guide provided on the product page before ordering.

If the item you receive is a different size or color from the one you ordered, or there is a manufacturing defect affecting its sizing, please contact us — this will be treated as an incorrect or defective item.

Change of Mind

We do not accept returns or issue refunds because of a change of mind or personal preference once an item has been produced.

Order Cancellations

If you need to cancel or modify your order, contact us at support@superbrut.store as soon as possible.

Because orders may enter production shortly after being placed, we cannot guarantee that an order can be changed or canceled once production has begun.

Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery window, please contact us at support@superbrut.store with your order number.

If your tracking information shows that your package was delivered but you have not received it, please contact us so that we can review the situation.

Please make sure your shipping address is complete and accurate before submitting your order. We cannot guarantee a free replacement or refund when an order cannot be delivered because an incorrect or incomplete address was provided.