Shipping policy

Shipping Policy

Last updated: August 24, 2026

At Superbrut, our products are made to order. This means that your order must first be produced before it can be shipped.

This Shipping Policy explains how processing, shipping, tracking, and delivery issues are handled.

Processing Times

Because our products are made on demand, orders require a production period before shipment.

Production times may vary depending on the product, order volume, production availability, and other circumstances outside our direct control.

Shipping Times

Estimated delivery times are displayed at checkout when available.

These estimates are provided for informational purposes and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Tracking

When tracking information is available, you will receive a shipping confirmation email once your order has shipped.

Please note that tracking information may take some time to update after the carrier receives the shipment.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at support@superbrut.store.

Because products are made to order, we cannot guarantee that an address can be changed once production has started.

Superbrut is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

Lost, Damaged, or Defective Orders

If your order arrives damaged or defective, or appears to have been lost in transit, please contact us at support@superbrut.store with your order number and relevant information.

For damaged or defective products, we may request photographs showing the issue so that we can investigate the problem with our production partner.

Eligible manufacturing defects or damaged products may be replaced or refunded in accordance with our Refund Policy.

Orders Marked as Delivered

If tracking information indicates that your package has been delivered but you have not received it, please first check around the delivery location and with household members, neighbors, or the carrier.

If you are still unable to locate your package, contact us at support@superbrut.store and we will review the situation.